Terms of Service (TOS)

Effective Date: 09/01/2015
Last Updated: 09/09/2024

Please read these Terms of Service (“Terms”, “TOS”) carefully before using the techsupportaustin.com website and services operated by Tech Support Austin LLC. By accessing or using our services, you agree to be bound by these Terms. If you disagree with any part of the terms, you may not access the service.

1. Acceptance of Terms

By accessing and using the services provided by Tech Support Austin LLC (“Company”, “we”, “our”, or “us”), you accept and agree to comply with these Terms. This includes accessing our website, subscribing to SMS or email communications, and engaging with our services.

2. Eligibility

You must be at least 18 years old to use our services. By using the services, you represent and warrant that you meet this age requirement. If you are under the age of 18, you may use the services only with the supervision and consent of a parent or guardian.

3. Services

We offer a variety of services, including [insert a brief description of services, such as “IT management, technical support, SMS and email marketing, and more”]. By using these services, you agree to the terms and conditions outlined in this TOS.

a. SMS and Email Marketing

When you subscribe to our SMS or email marketing services, you consent to receive promotional messages. Message and data rates may apply for SMS services, and you are responsible for any charges incurred with your service provider. You can unsubscribe from marketing communications at any time.

4. User Accounts

When you create an account with us, you must provide accurate and complete information. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your account. You agree to accept responsibility for all activities that occur under your account.

5. User Conduct

By using our services, you agree that you will not:

  • Use the services for any unlawful purpose.
  • Violate any applicable local, state, national, or international law.
  • Attempt to gain unauthorized access to any part of the website or its services.
  • Use automated systems or software to extract data or content from the website without permission.
  • Misrepresent yourself, your identity, or any other information.
  • Infringe on any intellectual property rights.

6. SMS Marketing Terms

a. Consent and Opt-In

By providing your mobile phone number, you are subscribing to receive SMS marketing messages. You acknowledge that message and data rates may apply. You must provide express consent to receive SMS marketing communications in compliance with the Telephone Consumer Protection Act (TCPA).

b. Opt-Out

You may opt out of SMS marketing at any time by replying “STOP” to any SMS message or by contacting us directly at [Insert Contact Information]. Opting out of SMS marketing will not affect your use of other services.

7. Email Marketing Terms

a. Consent and Opt-In

By providing your email address, you agree to receive email marketing messages from us. We comply with the CAN-SPAM Act, and each email will include an unsubscribe link. You can opt-out of email marketing at any time.

b. Opt-Out

You can unsubscribe from email marketing by clicking the “unsubscribe” link at the bottom of any marketing email or by contacting us at [Insert Contact Information].

8. Pricing and Payment

[Insert any terms related to pricing, billing, and payment, if applicable. If the services are free, you can omit this section.]

9. Intellectual Property

All content on our website, including but not limited to text, images, graphics, and software, is the property of [Your Company Name] or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, or distribute any content from our website without express permission.

10. Limitation of Liability

To the fullest extent permitted by law, [Your Company Name] and its affiliates, officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the services, even if we have been advised of the possibility of such damages. Our total liability in connection with the services will not exceed the amount paid by you (if any) in the last 12 months for the services.

11. Disclaimer of Warranties

We provide our services “as is” and “as available.” We make no warranties, express or implied, about the operation of the services, or the information, content, or materials included. To the fullest extent permitted by law, we disclaim any warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

12. Indemnification

You agree to indemnify, defend, and hold harmless [Your Company Name] and its affiliates, officers, employees, and agents from any claims, liabilities, damages, and expenses (including attorney’s fees) arising out of your use of the services, violation of these Terms, or violation of any third-party rights.

13. Termination

We reserve the right to suspend or terminate your access to the services at our sole discretion, without notice or liability, for any reason, including but not limited to your breach of these Terms.

14. Changes to These Terms

We may update these Terms from time to time. The updated version of the Terms will be effective upon posting on our website. Your continued use of the services after the changes are posted constitutes your acceptance of the updated Terms.

15. Governing Law

These Terms are governed by and construed in accordance with the laws of [Insert Jurisdiction], without regard to its conflict of law provisions.

16. Contact Information

If you have any questions about these Terms, please contact us at:

Tech Support Austin LLC
PO Box 1661
[email protected]
(512) 387-3999