Effective Date: 09/01/2015

1. Introduction
At Tech Support Austin LLC, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you engage with our SMS, email marketing, and other online services. By subscribing to our services, you consent to the practices outlined in this Privacy Policy.

2. Information We Collect
We collect various types of information from you, including:

a. Personal Information
Name
Email address
Phone number
Postal address
Demographic information (age, gender, etc.)
Payment information, when applicable
b. Non-Personal Information
Browser and device information
IP address
Usage data
Cookies and tracking pixels

3. How We Use Your Information
We use the information we collect for the following purposes:

To send you SMS and email communications about promotions, products, and updates.
To process transactions and manage subscriptions.
To comply with legal obligations and protect our legal rights.
To analyze usage patterns and improve our services.

4. SMS Marketing
By subscribing to our SMS marketing services, you consent to receive recurring promotional messages at the mobile number provided. Message and data rates may apply. You may unsubscribe from SMS marketing at any time by replying “STOP” to any message you receive from us or by contacting our support team.

a. Compliance with TCPA
We adhere to the Telephone Consumer Protection Act (TCPA). We will obtain your express consent before sending any SMS marketing messages. We do not sell, rent, or share your phone number with third parties for marketing purposes without your explicit consent.

b. Opt-Out
You can opt out of SMS marketing at any time by replying “STOP” to any message or by contacting us directly at [Insert Contact Information].

5. Email Marketing
If you provide your email address, we may send you marketing communications via email. You can unsubscribe at any time by clicking the “unsubscribe” link in the email or by contacting us at [Insert Contact Information].

a. Compliance with CAN-SPAM Act
We comply with the CAN-SPAM Act, ensuring that:

Our marketing emails contain clear identification of the sender.
Each email includes a clear method for unsubscribing.
We honor opt-out requests promptly.
b. Opt-Out
You can opt out of email marketing at any time by using the “unsubscribe” link provided in the emails or contacting us directly.

6. Cookies and Tracking Technologies
We use cookies and other tracking technologies to improve your experience on our website and to deliver targeted advertising. You can manage your cookie preferences in your browser settings.

7. Data Security
We take reasonable precautions to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no internet transmission is 100% secure, and we cannot guarantee the absolute security of your data.

8. Third-Party Services
We may use third-party service providers to facilitate our marketing campaigns. These providers may have access to your personal information only to perform services on our behalf and are required to protect your information.

9. Your Rights
a. GDPR Compliance (for EU residents)
If you are a resident of the European Union, you have the following rights under the General Data Protection Regulation (GDPR):

Right to access your data.
Right to correct inaccurate data.
Right to request deletion of your data.
Right to restrict or object to data processing.
Right to data portability.
To exercise any of these rights, please contact us at [Insert Contact Information].

10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be effective immediately upon posting the revised policy on our website. Your continued use of our services after changes are posted constitutes your acceptance of the new Privacy Policy.

11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:

Tech Support Austin
PO BOX 1661
Austin, Texas 78701
[email protected]
(512) 387-3999